Refund & Returns Policy – ZafraniCream.shop

At ZafraniCream.shop, your satisfaction is important to us. We aim to provide high-quality products and a smooth shopping experience. Please read our Refund & Returns Policy carefully before making a purchase.

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1. Return Eligibility

To be eligible for a return, the following conditions must be met:

• The item must be unused, unopened, and in its original packaging.

• The request must be made within 7 days of receiving your order.

• Products that have been opened, tested, or used cannot be returned for hygiene and safety reasons (as we sell skincare).

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2. Non-Returnable Items

We do not accept returns or exchanges for:

• Opened or used skincare products

• Items not purchased directly from ZafraniCream.shop

• Products damaged after delivery due to customer handling

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3. Refunds

Once your return is received and inspected, we will notify you of approval or rejection.

• Approved refunds will be processed to your original payment method within 5–10 business days.

• Shipping charges are non-refundable.

• If your refund is delayed due to bank processing times, please contact your bank or payment provider.

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4. Exchanges

We only replace items if:

• They arrive damaged,

• Have leakage,

• Or you received the wrong product.

If you need an exchange, contact us with photos of the issue within 48 hours of delivery.

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5. Order Cancellation

Orders can be cancelled within 2 hours of placing the order.
Once the order is processed or shipped, it cannot be cancelled.

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6. How to Start a Return

To request a return or refund, contact us at:

📩 Email: orignalzafrani@gmail.com
Include your order number, reason for return, and clear photos (if applicable).

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7. Contact Us

If you have questions about refunds, returns, or exchanges, our support team is always ready to help!